Terms & Conditions

These terms and conditions of trading apply to all contracts between The Snooze Studio ('us, we, our') and the customer ('you, your'). References to 'furniture' and ‘product’ include beds, mattresses, and any other product purchased from our website.

1. All goods are subject to availability. We trust on offering you goods that our suppliers will supply us and the goods will be available to us within a reasonable time of placing an order. In the unlikely circumstances that suppliers do not keep to their contract this does not form a contractual breach by The Snooze Studio.

2. All brochure descriptions of products offered are correct at the time of going to press. We as traders and our suppliers will have a policy of continuous product development and reserve the right to amend the specification of products without prior notice in relation to future sales.

3. In the unlikely event that the price of an item has been incorrectly advertised on our website, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply products at the incorrect price.

4. Payment in full is taken for goods sold from our website.

5. If you wish to cancel after you have ordered this time you could possibly be charged a restocking fee of 25% of the purchase price. If your cancellation relates to goods that we have received, manufactured, or cannot cancel ourselves with a supplier a 50% resale charge will be made. On certain special orders, made to measure or bespoke orders goods will be impossible to resell and no refund will be made until we can resell an item. If we cannot resell within 12 months no refund will be available. The item will remain available for delivery to the customer during this time.

Please call us regarding any cancellation query you may have.

6. Delivery time is estimated at 3-4 weeks but wherever possible we will deliver sooner. Occasionally this delivery time will extend due to a supplier delay. In this case we will inform you of this delay and keep you informed of its progress. A delivery delay will only be taken as a reason for order termination if we are informed within 7 days of ordering that your order is dependent on delivery by a certain date.

7. We will arrange delivery of your goods with you personally. Wherever possible we will endeavor to meet your requirements with an am/pm slot and in many cases we can provide a 2 hour time slot.

If needs be from time to time we will use a third party courier to conduct deliveries on behalf of The Snooze Studio.

8. If we are delivering a bed and/or mattress to a room of choice, please ensure the old one has been moved and any debris has been cleared to allow the new one to be delivered or installed if you have chosen for your item to be assembled. However, do not fully dispose of your old bed or mattress until your new one arrives.

9. All beds, furniture and mattresses differ slightly in size from each manufacturer to the next and the possibility of them not being the exact size to your previous item is quite common so please ensure your purchase can reach its desired delivered destination, in the event we are unable to complete a delivery because of access constraints to and/or in the building, the terms in paragraph 5 will apply.

10. On receipt of your furniture or mattress, it is important that you fully check that they are in good condition. You will be asked to sign the delivery note to confirm this. In the event that a fault is discovered you should notify us immediately and in any case not later than 48 hours after you received your furniture, bed or mattress.

11. Any guarantees/warranties given do not cover fair wear and tear or neglect, abuse or misuse of your goods. Our guarantees do not cover sales outside mainland UK. Guarantees are in addition to, and do not affect your statutory rights.

If you wish to exercise your given guarantee or warranty please contact the manufacturers guarantee/warranty provider given to you.

12. If you have any queries regarding our terms and conditions please feel free to contact us via email or phone.

Variation of Terms

Our staff have no authority to vary these terms and conditions of sale.